Shipping Policy

HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by item.

PROCESSING TIME

As soon as we receive your order, we process your item within 2-3 business days. As soon the order is processed, we will be sending tracking information to the email used during the purchase. Shipping times are not guaranteed as products are shipped from around the world and shipping times vary.

ESTIMATED DELIVERY TIME

We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

APPROXIMATE SHIPPING TIMES​ (does not include weekends/public holidays):
a) USA: ~ 7 to 16 business days (tracking system available)
b) Rest of the world: ~ 7 to 21 business days (tracking system available varies)

Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 45 business days. This may especially be true during the busier holiday season at the year's end (October to December months), during promotions, or other instances.

If your order hasn't arrived within 21 business days (aprrox. 4 weeks), please contact our support team at help@kissanddwell.com

CANCELLING AN ORDER

Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been sent to the warehouse for processing and fulfillment. Please do drop us an email at help@kissanddwell.com ​as soon as possible if you'd like to cancel an order that you have just made.

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient shipping address. If you notice an incorrect or insufficient shipping address when receiving your confirmation email, email us back as soon as possible at ​help@kissanddwell.com as a reply to your order confirmation email with the updated details. Once we have sent the order to the warehouse for processing and fulfillment, we are not able to change the address and we are not to be held responsible for an incorrect or insufficient shipping address.

CUSTOM / DUTY FEES

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that on rare occasions, customs agents may delay the delivery of some packages.

SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons:

  • Certain items may be on back order
  • Weight restrictions for regular shipping imposed by the post office
  • Different designers/warehouse locations (we work from multiple warehouses to bring you the best selections)​

HOLIDAY SEASON

Due to the high volume in sales during the months of October, November, and December, we ask that you remain patient. Our customers are important to us and we strive to make you happy. With that said, shipping times may take longer than expected. We appreciate your patience.

REFUND POLICY​​​ DUE TO SHIPPING

We typically do not offer refunds on products due to shipping time, as we state shipping times in our policy. However, in the rare circumstance that your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

RETURNS AND REFUND GUARANTEE

For items received that are not as we described in our listing and defective items, we cover the return shipping cost and replace the item promptly.

All returns must be in original packaging and condition and also be made within 30 days of the delivery date.

RETURNS AND EXCHANGE POLICY

Please refer to our Return and Exchange policy here.

For additional help please contact us at: ✆ (877) 305-3255 Mon-Fri 9am-5pm ET and/or email us at help@kissanddwell.com.

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